Refund Policy
Last updated: [Month Day, Year]
Every Okei Clothing Co. item is printed specifically for you when you place your order, so we're not able to accept returns simply because you chose the wrong size or changed your mind. Here's what we do cover, and how to reach us if something's wrong.
What's covered
- The item arrived damaged
- The item has a manufacturing defect
- You received the wrong design, size, or color
- Your order never arrived, and tracking confirms it was lost in transit
How to request a replacement or refund
Email [your-support-email@example.com] within 30 days of delivery with your order number and a photo of the item (for damage, defects, or wrong-item claims). We'll review it and get back to you with next steps.
How it's resolved
Once we've verified the issue, we'll send a free replacement or issue a full refund to your original payment method, whichever makes more sense for the situation. Refunds are typically processed within 5-10 business days.
Please don't ship the item back to us
Unless we specifically ask you to, there's no need to mail the item back. Printful produces items on demand and doesn't restock returned goods.
What isn't covered
- Ordering the wrong size (check the size chart on the product page before ordering)
- Change of mind after an order has gone into production
- Packages marked undeliverable because of an incorrect address entered at checkout
Questions about an order
Email us any time at [your-support-email@example.com] and include your order number so we can look into it quickly.